Contact
Talk to a person.
Questions, complaints, privacy requests, or just checking we are real.
We would rather you asked than wondered.
Untax
My Money Mentors Pty Ltd ABN 63 683 148 843
Email info@untax.com.au
Hours Monday to Friday, 9am to 5pm AEST
How enquiries are handled
Because of the volume of enquiries we receive, we do not have the resources to take phone calls. All contact is by email or through the form on this page. Every enquiry goes into a priority ticket queue and is handled in order, normally within 5 business days. Delays do occur from time to time. If yours is taking longer, email info@untax.com.au quoting the name and email address you used, rather than submitting a new enquiry, so you keep your place in the queue.
Complaints
If something has gone wrong, tell us at info@untax.com.au and we will respond within 3 business days. Complaints about the tax service itself should also go to the tax agent and can be escalated to the Tax Practitioners Board.
Privacy requests
To access, correct or delete the information we hold about you, email info@untax.com.au. See the Privacy Policy for how we handle it.
Send us a message.
Before you get in touch.
Questions about the review
Most of what people ask before they start is answered on the FAQ page, including the awkward questions. Read the FAQ
Already submitted a form?
The registered tax agent you were referred to contacts you directly. Enquiries are handled in a priority queue, normally within 5 business days. If it has been longer, email us and we will chase it.
Concerns about a tax agent
Raise it with the agent first. If it is not resolved, the Tax Practitioners Board handles complaints about registered agents. TPB complaints
Who to contact for what.
Untax for anything about our advertising, the enquiry form, a referral, a complaint about us, or the personal information you gave us.
The tax agent for anything about the review itself, the advice, the engagement terms, the fee, an amendment, or the tax file number and records you gave them.
The ATO for the status of an amendment once it has been lodged and for any refund it decides to pay.
The Tax Practitioners Board to verify an agent's registration or to escalate a complaint about a registered agent.
What to have ready
- The name of the agent you were referred to, if you have one.
- The income years your enquiry was about.
- Roughly when you submitted the form.
Please do not send tax file numbers, bank details or copies of your tax documents to Untax. We do not need them and we would rather not hold them.